Telus International Careers, Work from Home Jobs in India 2023 l any Graduate can apply l

Telus International Work from Home Hiring As Bilingual Client Care Administrator Role .Bachelor’s degree, community college diploma or equivalent post- Candidates can apply for the post.

 

Telus International, Work from Home– Overview

 

  • Company – Telus International Work from Home
  • Role –Bilingual Client Care Administrator
  • Qualification – Bachelor’s degree, community college diploma or equivalent post- secondary education.
  • Experience –0-2years
  • Location –Remote ( hiring office gurgaon)
  • Salary-3 Lpa – 5 lpa

Telus International, Work from Home– ABOUT COMPANY

TELUS International is a Canadian technology company which provides IT services and multilingual customer service to global clients. Clients include corporations in technology, games, communications and media, eCommerce, financial services, banking, credit cards, fintech, travel & hospitality, healthcare, and automotive industries. TELUS International made its debut in the public markets on February 3, 2021, dual-listed on the Toronto Stock Exchange and New York Stock Exchange trading under the ticker symbol TIXT. Its parent company, TELUS, has backed TELUS International’s growth, and retains majority control. Among TELUS International’s services are digital strategy, innovation, consulting and design, digital transformation and IT lifecycle services, data annotation and intelligent automation.

Telus International Careers, Work from Home Jobs in India 2023 l any Graduate can apply l

TELUS INTERNATIONAL, WORK FROM HOME–BILINGUAL CLIENT CARE ADMINISTRATOR RESPONSIBILITIES

 

Coordinating case assignment:  40%

  • Assigning appropriate service provider depending on service requested and client’s needs.
  • Prioritizing case assignment based on level of urgency.
  • Relaying confidential client information to service providers within time sensitive standards.
  • Communicating with service providers to relay updated client information and to request information needed to accurately service clients.
  • Continuing case assignment throughout in all appointment booking process.

Managing and responding to incoming information requests:  30%

  • Responding to incoming calls from service providers.
  • Researching the requested case information.
  • Various requests such as: updating their availability; reassigning client cases; explaining procedures; directing them to appropriate departments.
  • Responding to incoming calls from other internal customers.
  • Managing and responding to emails from various internal customers in a professional and timely manner.

Communicating with other teams and departments: 15%

  • Consulting with Regional Managers regarding assignment of client cases, including issues such as service provider availability and appropriateness for cases.
  • Consulting with members of other Care Access Centre teams regarding client needs.
  • Membership in company committees dedicated to specific goals or projects.

Completing administrative tasks:  10%

  • Managing and updating important documents and rosters for team use such as the Case Assignment Roster.
  • Monitoring client cases for confirmation by service providers and placing reminder calls within standard timelines (including various reports such as P and D reports (where applicable).
  • Other administrative and monitoring tasks as required.

Performing other duties as assigned:  5%

TELUS INTERNATIONAL, WORK FROM HOME – SKILLS REQUIRED

 

  • Good communication skills and strong command over English and French language.
  • Excellent customer service skills.
  • Flexibility to work shifts (including weekends, early, late shifts).
  • Exceptional prioritizing and multitasking skills.
  • Excellent interpersonal skills and ability to work in a strongly team-oriented environment.
  • Solid written and oral communication skills, including the ability to communicate clearly to our clients and colleagues.
  • Strong computer skills including familiarity with Windows applications.
  • Ability to work in a fast-paced environment with multiple time sensitive deadlines.

HOW TO APPLY FOR TELUS INTERNATIONAL, WORK FROM HOME 2023?

 

To apply for the Telus International, Work from Home– interested candidates must follow the procedure outlined below:

  • Click on the “Apply here” button provided below. You will be redirected to Telus International Careers, Work from Home company official career page.
  • Click on “Apply Online”.
  • If you have not registered before, create an account.
  • After registration, login and fill in the application form with all the necessary details.
  • Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
  • Provide accurate information in your application.
  • Verify that all the details entered are correct.
  • Submit the application process after verification.

 

apply now

 

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